"CycleMetrix is simply one of the best specialty bike stores around. Jim Kozak carries a wide range of triathlon/TT, road and even cycle-cross and mountain bikes, and he has all the tools to fix them. Need to thread cables through a fancy integrated headset on your tri bike? How about a BB30 than needs changing? Jim actually has the proper tools for the job, and experience to deal with the unique problems of high end bikes. He also provides the most contentious and friendly service around - and cares about bikes working perfectly, often more than their owners! As a professional athlete it is important to have the utmost confidence in your bike mechanic, and I trust Jim to get my Triad perfectly race ready. If you need a proper bike fit, your current bike fixed, or some awesome new gear - CycleMetrix is the place to go!"
"After several visits to Coeur d'Alene over the past six years, I have finally found a trustworthy and competent bike shop for all my maintenance needs. With my frequent travel to and from races, mechanical failures and breakdowns are often unavoidable. Now that I have found Jim Kozak and CycleMetrix, I know I have access to a top-notch shop and a truly professional mechanic in CdA!"
"I have had two shops work on my bike in the past – both have screwed things up in one way or another – the most recent was (a) rear brake cable not being fully tightened when they installed a new aero bar system (I caught it before my hill climb workout thank goodness!), and the bar tape was not installed properly; the paper over the adhesive on the back of the tape was never removed prior to installation – making the tape move around and unravel during a long ride / workout. Frustrating!"
"Just rode the Chelan half iron course...the bike was perfect! It has never been so smooth! You will be the only person to work on it from now on!! Thanks a million - Jim Kozak!"
"I came to Ironman Coeur d'Alene 2006 needing to replace all of the components on my bike. Jim had the unenviable task of attempting to do this for me overnight, just 2 days before the Ironman. Not only did he complete it successfully, essentially rebuilding my bike overnight, but he also probably managed to take a pound of weight off of my ride by suggesting and implementing a number of other improvements beyond what I had requested. Come race day, my bike worked great, and I was able to earn a nice paycheck (5th Place), thanks in a large part to Jim's last-minute bike rescue. I would trust him with my ride–my livelihood–anytime."
"I've been a loyal customer of CycleMetrix for the past three years. Jim consistently provides the individualized service and attention to detail that is often hard to find in larger bike shops. He built up my triathlon bike from a custom frameset and continues to upgrade and perform major maintenance on it for me, as well as make adjustments to the fit. He goes out of his way to locate hard-to-find parts and even does his own fabrication when necessary."
"The bike fit you provided me on the day after IM CDA 07 was terrific and has helped me a great deal. I appreciate your work every time I go for a ride."
"After getting a bike fit, I wanted to upgrade my tri bike with some new Cobra T2 carbon aero bars to get my hands into a more aggressive position. Jim was very helpful in doing all the necessary research and procuring the correct carbon upgrades including a Cobra new base bar, brake levers and stem. He does a first class job on installation and customer service that you don't see with typical bike stores."
"Jim, I just wanted to tell you I went for a ride today and felt amazing! My only complaint was my feet got cold, it was 46 degrees. I can't wait for warmer weather!! The new saddle is great, even on chipseal. Thanks again."
"I was only able to ride a short distance last night (about 20 miles) before the sun light started going down. BUT WOW! amazing the difference. I feel much more comfortable. It does feel a little different laying on the bike in aero position, but I know it's the right position. It feels great!! I now understand what you were saying about being able to climb better! You're right on. I felt like I was a pretty good climber with the C'dale, but wow, I felt like I was zooming up doomsday hill! I'm so excited to get out for a long ride. After I get some mileage in,I'll give you more of an update. I want to thank you again for the incredible amount of time you spent with me yesterday. you really went above and beyond."